For Customer Requesting for Tutor
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Tutor Database
- TuitionME attempts to be as accurate as possible. However, TuitionME does not guarantee that the description of the tutor is accurate, complete, reliable, current, or error-free.
- TuitionME provides the tutor database for online sorting and filtering as it is.
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Availability of Preferred Tutors
- The availability of preferred tutor is subjected to the tutors' schedule. TuitionME does not guarantee that the customer will be assigned to his / her preferred tutor(s).
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Tuition Rates for Normal Tutors
- The rates stated on TuitionME.com.sg are obtained based on tutors' recent quotations and therefore should only serve as a guide. Tutors charge different rates depending on their qualifications and experience.
- The rate table is divided into three different categories of undergraduates, full-time tutors and teachers. The rate stated is fairly accurate as it is based on the current market rates and is reviewed frequently.
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Place of Tuition
- The assigned tutor will teach at the residence of the customer by default unless otherwise indicated by you and you are to provide a reasonable environment for the conduct of lessons.
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First Lesson
- You are required to check the credentials and certificates of the tutor on the first lesson if the scanned copy is not available on our site.
- It is your responsibility to ensure that the tutor's credentials and qualifications are satisfactory.
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Termination of Service or Change of Tutor
- If you are not satisfied with the tutor, you can change the tutor with no additional charge.
- There is no obligation or contract to complete a fixed number of lessons.
- You need to pay the tutor for the number of lesson given prior to termination.
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Tuition Rate
- Tutors are not allowed to change the tuition rates for the first month.
- You should inform TuitionME immediately if the tutor tries to re-negotiate the tuition rates.
- The tutor may re-negotiate the tuition rates after the first month but you can request for a change of tutor.
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Service Provided
- TuitionME does not guarantee improvements in the tutee's grades.
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Payment
- TuitionME levies a commission from the tutor which is 50% of the fees for the first month or 50% of the amount of the lessons given if the service is terminated before completion of the first month.
- TuitionME will collect the commission charges from you and will issue a bill by mail or email after the second week of lessons.
- You have two weeks to make payment from the date the bill is sent.
- You can pay the tuition commission by: (1) Cheque, (2) ATM funds transfer or (3) Internet Banking. Details of the payment will be made available in the bill.
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Typographical Errors in Bill
- In the event you received a bill with incorrect figures due to typographical errors, TuitionME will cancel the bill and void the billing information.
- You will receive a new bill for the correct amount.
- If you have made payment before the bill was cancelled, TuitionME will refund you or collect the extra amount if any.
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